Tuesdays are for slicing about life. Join us at Two Writing Teachers!
“You’ve got to be kidding me,” I said.
I was at the Apple Store, trying to absorb the idea that since I had purchased my daughter's Airpods from Amazon last May, but the original purchase date via their serial number was a year and 17 days ago, we were 17 days past the warranty and the possibility for replacing her non-functioning Airpod without $75. (Note to self and PSA: Beware of buying things with warranties from Amazon since the timing does not work in the consumer's benefit... news to me!)
My anger might have shown a bit, but I took a deep breath, and explained the situation to another person at the store. She listened, nodded, explained again. Her suggestion was to call Apple Care from home.
From my kitchen table, I went through the maze of automated responses, and then got someone who transferred me to someone else after another wait. So for the fourth time, I explained the situation. When the Apple Care representative finally suggested a Customer Service representative, she wanted to know exactly what about the Airpod wasn't working. Since Cecily wasn't home, I asked Julia to put on the offending device and tell me what the problem was. She did, and her eyes got wide as she tried not to smile. (She had also been with me at the mall, full witness to my aggravation.)
I was on speaker with Apple Care, so Julia mouthed something I couldn't understand.
"What?" I asked.
She grabbed a pen. It's working fine for me, she wrote.
"Hold on a minute," I said to Ryan, whose name I now knew.
I put both Airpods in my own ears. Ryan's voice came through clearly in my right ear. And also in my left ear. Should I be happy or extra annoyed at this point? And with who???
I went with happy and my OLW 2020.
"Wow," I said. (Wow is my word.)
And then I explained the situation to him, hoping he'd laugh, which he did a little, and looked forward to Cecily's arrival home.